Cancellation Policy
Changes and cancellation
Notify the driver as early as possible and preferably at least 24 hours before pickup. A changed route, date or long waiting period requires a new confirmation.
Before the journey
Quote the confirmed pickup date, route and contact name when asking to cancel or change a trip. Do not assume that moving the message to another date transfers the original car automatically; availability and the revised fare must be confirmed again.
Flights, weather and road access
Send an updated flight number or schedule as soon as the airline changes it. Mountain weather, road restrictions and resort operations can also affect the plan. The driver confirms what can be changed for the transport; hotel, airline, activity and ticket conditions are handled by their own providers.
Payments and refunds
Standard enquiries do not require advance payment. If a special arrangement ever involves a payment, its cancellation and refund terms must be agreed in writing before payment. This page does not promise a refund for costs paid to hotels, airlines, attractions or other businesses.